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How We Handle Your Personal Information

Your privacy is central to how we operate tysen toto. We collect only the information needed to verify your account, process your deposits via DANA, OVO, GoPay and…

Account security verified at signupPayment data encrypted end-to-endYour withdrawal history stays private
tysen toto How We Handle Your Personal Information
GET IN TOUCH

Contact Our Privacy Team

Have questions about your data or want to request access to what we hold? Our support team is here to help. Reach out through the channels below and we will respond within 24 hours on weekdays.

Team online

Email Support

Send your privacy request to [email protected]. Include your account username and the specific data you want to access or update.

Live Chat

Open the chat widget in the bottom right of your account dashboard. Available 08:00 to 22:00 Jakarta time, seven days a week.

Account Settings

Go to Settings > Privacy in your account lobby to view or delete your personal information directly, subject to legal retention rules.

SECURITY & TRANSPARENCY

How We Protect Your Data and Your Rights

We use industry-standard encryption to protect your account login, payment details and withdrawal records.

Data Encryption

All personal data and payment information travels over secure SSL/TLS connections.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS partners) and where legally required by Indonesian authorities.

Cookie Use

We use session cookies to keep you logged in and functionality cookies to remember your language and game preferences.

Account Deletion

Request permanent account closure via Settings > Account > Close Account.

Your Rights

You can request access to, correct, or delete your personal information anytime. Email support@tysentoto.

Retention Period

We keep your account data while your account is active. After closure, financial records are retained for three years where…

Privacy Policy Questions Answered

Below are the privacy questions we hear most often from tysen toto players. If you do not find your answer here, reach out to our support team.

We retain your full deposit and withdrawal history for as long as your account is active. After you close your account, we keep financial records for three years for regulatory and tax compliance where local law requires it, then delete them securely.

No. We never sell or share your personal data for marketing purposes. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers) to process your transactions and with authorities where required by law.

Yes. Email [email protected] with 'Data Request' in the subject line and include your account username. We will compile your data and send it to you within five business days, free of charge.

When you close your account, we delete your personal information within 30 days, except for financial records we must keep for three years under Indonesian law. You can request permanent deletion via your account settings.

Yes, we use cookies to keep you logged in and remember your preferences. You can delete or disable cookies anytime in your browser settings. Disabling them may affect your ability to stay logged into your account.

Your payment information is processed through encrypted connections and handled by trusted third-party gateways. We do not store your wallet credentials or card numbers on our servers; only transaction records are kept for your account history.

Go to Settings > Profile in your account lobby to update your email, phone or address. For changes to your name or date of birth, contact [email protected] with a photo ID. We verify changes within 24 hours.